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This Shipping Policy explains how Rglvn handles order processing, standard delivery, tracking, and shipment support. The store currently serves customers in Germany, and checkout amounts are displayed in USD.
When preparing Recreational Camping Tents, Trekking Shelters, External-Frame Dome Tents, Tunnel Tents, Rainflies, Tent Bodies, Floors, Poles, Stakes, Guylines, Tensioners, and Carry Bags for shipment, we review the order record, delivery address, and item details before releasing the parcel to the carrier.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+01:00) Central European Standard Time (Berlin).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days mean Monday-Friday, excluding public holidays and dates when the carrier does not provide service. Orders that require additional verification may be held briefly while we contact the customer by email.
Before each Rglvn shelter leaves the warehouse, its textile and hardware manifest is checked by SKU. For the low-profile wedge kit, the two short end supports and ridge pole are counted separately; for the external-frame dome, the two crossing outer poles and shorter brow pole are matched; for the extended-vestibule tunnel, all three arch poles and the detachable vestibule groundsheet are verified. The correct body or inner, fly, floor arrangement, stakes, guylines, tensioners, and carry bag are grouped together. Fabric is packed dry, pole sections remain in their sleeve, capped stakes are isolated from panels, and lines are coiled to reduce abrasion in transit.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Germany. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Germany. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Customers are responsible for entering a complete and accurate shipping address, including unit number, postal code, and contact phone number when required. If the address cannot be used for delivery, we will contact the customer before processing the order further.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by Deutsche Post, DHL, DPD, GLS, UPS, or another carrier operating in Germany. The assigned carrier and tracking details are shown in the shipping confirmation email.
Some orders may be shipped in separate parcels because of product availability, package size, carrier routing, or warehouse handling. When we split a shipment, we do not charge an additional standard shipping fee.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
If tracking stops updating for several Business Days or the parcel appears damaged, delayed, or lost, customers can contact us with the order number and a clear description so we can review the carrier information and available resolution. Contact support@rglvn.shop for shipment support.
CONTACT
For shipping questions, contact Rglvn support at support@rglvn.shop or +61 480 801 614. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+01:00) Central European Standard Time (Berlin).